Asking for Computer or Phone Support
Describe your device and the task you need help with before visiting EXIE.
Tell us about your device
Start with the kind of computer or phone you use and a brief description of the task or problem. Explain what you want the team to help you do rather than sending account credentials or private files.
The services available
Our computer and phone care services include computer formatting, Windows setup, application installation, phone flashing, and iCloud setup for new iPhones. Discuss the available service for your particular device directly with EXIE.
Confirm the scope
Before proceeding, ask which tasks are included and what the current service fee covers. If a visit is needed, confirm availability and the next step with our team.
Find out more
Read our device care and IT support page, or send a service enquiry. Keep passwords, account access details, and sensitive documents out of your initial message.
Have a question for EXIE?
Contact the team to discuss the support you need and confirm current availability.
Contact EXIE